1. Terms of Service
1.1 Service Description
Mercantile provides digital verification services for online purchases through
product-ID checks, seller transparency tools, and anti-scam infrastructure.
All services are delivered digitally and do not require physical shipping.
1.2 User Responsibilities
By using Mercantile, you agree to:
- Provide accurate and complete information with every verification request.
- Refrain from any illegal, abusive, or fraudulent use of the service.
- Understand that verification quality depends on the accuracy of the product data you submit.
1.3 Intellectual Property
All platform content, branding, and verification logic are the exclusive property of Mercantile
and may not be copied, resold, or redistributed without written permission.
1.4 Changes & Updates
Mercantile may update these terms at any time. Material changes will apply on a
going-forward basis from the date they are posted on this page.
2. Purchase Policy
2.1 Digital Services
- Verification credits and checks are delivered digitally after purchase.
- Credits are non-transferable between accounts unless explicitly stated.
- Credits remain valid according to the conditions presented at the time of purchase.
2.2 Accuracy of Verification
Verification results are informational tools designed to support safer
shopping decisions. They are not a guarantee of product authenticity,
shipping performance, or seller behavior.
3. Refund Policy
3.1 When Refunds May Apply
You may be eligible for a refund if:
- A technical failure on our side prevents use of purchased credits.
- You were charged but verification credits were not delivered to your account.
- You were accidentally charged more than once for the same order.
3.2 When Refunds Do Not Apply
Refunds are generally not granted in cases such as:
- Change of mind after credits have been delivered.
- Dissatisfaction with a verification result when the service worked as intended.
- Incorrect or incomplete information submitted by the user.
- Lack of cooperation or response from third-party sellers, platforms, or carriers.
- Misunderstandings about how Mercantile’s verification service works.
3.3 How to Request a Refund
To request a refund, email mercantile39@gmail.com
with your order ID, a short description of the issue, and any supporting evidence.
Each request is reviewed individually.
4. Liability Disclaimer
Mercantile does not assume responsibility for any direct or indirect loss,
fraud, chargeback, or dispute arising from your transactions with sellers.
You remain fully responsible for your purchase decisions, even when you
use Mercantile as an additional safety layer.
These terms may be updated periodically. Please check this page for changes.
